This Privacy Policy applies to Golden Star Childcare Cleaning (registered in Victoria, Australia). By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
Who We Are
Golden Star Childcare Cleaning is a professional cleaning services company operating across metropolitan Melbourne, Victoria, Australia. We specialise in NQS-compliant cleaning for childcare centres, daycare facilities, long day care, family day care and OSHC services.
In this Privacy Policy, "we", "us" or "our" refers to Golden Star Childcare Cleaning. "You" or "your" refers to any person or organisation whose personal information we collect or hold.
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect only what is reasonably necessary to provide our services or respond to your enquiries.
Contact & Identification
- Full name and job title (e.g. Centre Director, Business Manager)
- Business or organisation name
- Email address and phone number
- Postal or business address
Service-Related Information
- Facility type, size and location
- Cleaning requirements, frequency and service preferences
- NQS assessment dates and compliance requirements
- Scheduling and access arrangements
Payment & Financial
- Invoice and payment details (we do not store card numbers)
- ABN or banking details for invoicing
Technical & Website
- IP address and browser type
- Pages visited, time on site, referral source
- Cookie and analytics data (see Section 9)
We do not collect sensitive information such as health records, racial or ethnic origin, political opinions, religious beliefs, or criminal history. We do not collect information directly from children.
How We Collect Your Information
We collect personal information in several ways, always by lawful and fair means:
- Directly from you — via enquiry forms, calls, emails or when you engage our services
- From our website — through contact forms, quote requests and newsletter sign-ups
- During service delivery — when setting up schedules or issuing compliance documentation
- From publicly available sources — such as business directories or ACECQA service registrations
- From third parties — referrals from other childcare services, industry associations or business partners
Where reasonably practicable, we collect information directly from you and will notify you at the time of collection how it will be used.
Why We Collect Your Information
We use your personal information for the following primary purposes:
- To respond to enquiries and provide cleaning service quotations
- To deliver and manage our cleaning services at your facility
- To issue invoices, process payments and maintain financial records
- To provide NQS compliance documentation and signed cleaning logs
- To schedule and coordinate service visits with your centre
- To communicate about your service, visits and changes
- To send service reminders, compliance alerts and relevant updates
- To improve our services based on feedback and service history
- To meet our legal obligations under Australian law
We will not use your information for purposes incompatible with those above without your consent or legal authority.
Disclosure to Third Parties
We may share your personal information with third parties only in these circumstances:
- Service providers — IT, cloud storage, accounting and communications providers who assist our operations, bound by our instructions and applicable privacy law
- Insurance providers — to manage our $20M public liability insurance and any claims
- Legal and compliance — where required or authorised by Australian law, a court order or regulatory authority
- Professional advisors — accountants, lawyers or auditors bound by confidentiality obligations
- Business successors — in the event of a sale, merger or restructure, subject to the new entity upholding this policy
We do not sell, rent or trade your personal information to third parties for marketing purposes. Ever.
Overseas Disclosure
Some of our third-party service providers may be located or store data outside Australia. This may include cloud providers such as Google Workspace or Microsoft 365.
Where we disclose information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles, or rely on permitted exceptions under the Privacy Act 1988.
Countries where your data may be processed include the United States and European Union. These countries may have different data protection laws than Australia.
Data Security
We implement appropriate technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
- Password protection and role-based access controls for all internal systems
- Encrypted data transmission (SSL/TLS) on our website
- Secure cloud-based storage with reputable providers
- Regular review of security practices and staff training
- Physical security at our business premises
In the event of a data breach likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme — notifying affected individuals and the OAIC where required.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, tax and accounting obligations.
- Client records and service history — minimum 7 years after end of service relationship
- NQS compliance and cleaning logs — as required by applicable childcare regulations
- Enquiry data (non-clients) — up to 2 years, then securely deleted
- Website analytics data — per the analytics platform's settings (typically 26 months)
When no longer required, information is securely destroyed or de-identified.
Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to improve your experience and understand how our site is used.
Types of cookies we use
- Essential cookies — necessary for the website to function properly (e.g. contact form security)
- Analytics cookies — via Google Analytics to track page views, session duration and traffic sources. Data is aggregated and anonymised.
- Preference cookies — remember your settings for future visits
Disabling cookies
You can configure your browser to refuse cookies. Visit policies.google.com/privacy for information on how Google handles analytics data.
Direct Marketing
We may send marketing communications about our services where you have provided consent, or where we have an existing business relationship and you would reasonably expect to receive them.
Every marketing email includes a clear unsubscribe option. You may also opt out at any time by contacting us at [email protected] or calling 0484 042 336.
Your Rights
Under the Australian Privacy Act 1988, you have the following rights:
- Right to access — request access to the personal information we hold about you
- Right to correction — request correction of inaccurate, incomplete or outdated information
- Right to know — ask what information we hold and how it is used
- Right to opt out of marketing — opt out of direct marketing communications at any time
- Right to complain — lodge a complaint if you believe we have breached your privacy rights (see Section 12)
To exercise any of these rights, contact our Privacy Officer using the details in Section 13. We will respond within 30 days where required by law. If we decline access, we will provide written reasons.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can resolve the matter.
Our complaint process
- Submit your complaint in writing to [email protected]
- We will acknowledge within 5 business days
- We will investigate and respond within 30 days of receipt
- If unresolved, we will advise you of further steps available
External complaints
You may also contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Contact Us
For any questions about this Privacy Policy or how we handle your personal information, contact our Privacy Officer:
Policy Updates: We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date. Continued use of our services constitutes acceptance of any updated policy.
Questions About Your Privacy?
We're happy to answer any questions about how we handle your personal information. Contact our team directly.
