These Terms & Conditions constitute a legally binding agreement between you (Client) and Golden Star Childcare Cleaning (we / us / our), operating in Victoria, Australia. By engaging our services, requesting a quote or using our website, you agree to be bound by these terms.
Definitions
In these Terms & Conditions, the following definitions apply:
- "We / Us / Our / Company" — Golden Star Childcare Cleaning, a professional cleaning business operating in Melbourne, Victoria, Australia.
- "Client / You / Your" — the individual, business, childcare centre or organisation engaging our services or using our website.
- "Services" — any cleaning, sanitisation, disinfection or related services we provide, including regular cleaning, deep cleaning, infection control, term break cleaning and specialty area cleaning.
- "Facility" — the childcare centre, daycare, long day care, family day care, OSHC or other premises where services are delivered.
- "Agreement" — these Terms & Conditions together with any Service Agreement, Quote or Work Order accepted by the Client.
- "NQS" — National Quality Standard as administered by ACECQA under the Education and Care Services National Law.
- "Business Day" — any weekday that is not a public holiday in Victoria, Australia.
Acceptance of Terms
By engaging our services or submitting an enquiry, you confirm you have read, understood and agreed to be bound by these Terms & Conditions. If entering this Agreement on behalf of an entity, you warrant you have authority to bind that entity.
These terms apply to all services we provide unless otherwise agreed in writing. In any conflict between these terms and a specific Service Agreement or Quote, the Service Agreement or Quote prevails to the extent of the inconsistency.
We may update these Terms & Conditions at any time. Updated terms will be published on our website. Continued engagement of our services after any update constitutes your acceptance of the revised terms.
Our Services
Golden Star Childcare Cleaning provides professional cleaning services to childcare facilities across metropolitan Melbourne, including:
- Regular daily, weekly or periodic cleaning
- Term break and holiday deep cleaning
- Infection control and outbreak response cleaning
- Toy and equipment sanitisation
- Facility area cleaning — playrooms, kitchens, sleep rooms, bathrooms, outdoor areas
- Carpet, floor and window cleaning
- Biohazard and bodily fluid cleanup
- Eco-friendly and after-hours cleaning services
Scope of Services
The specific scope of services will be outlined in the Quote or Service Agreement prior to commencement. Tasks outside the agreed scope may incur additional charges, which will be communicated before work commences.
NQS Compliance Documentation
Where agreed, we will provide signed cleaning logs and compliance documentation to support your NQS Quality Area 2 requirements. Accuracy of documentation is conditional on our staff having proper access to all agreed facility areas.
Quotes & Pricing
Quote Validity
All quotes are valid for 30 days from the date of issue unless otherwise stated. A revised quote may be required after this period.
Quote Basis
Quotes are based on information you provide at the time of enquiry. If the actual scope of work differs materially from the information provided, we reserve the right to adjust pricing with prior notice to you.
Price Reviews
For ongoing agreements, we may review and adjust pricing with not less than 30 days' written notice. Adjustments may reflect changes in materials, labour, fuel or regulatory requirements.
All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to all invoices as required by Australian law.
Payment Terms
| Item | Terms |
|---|
| Payment Due | 14 days from invoice date unless otherwise agreed in writing |
| Invoice Frequency | Weekly, fortnightly or monthly — as agreed in your Service Agreement |
| Currency | Australian Dollars (AUD), inclusive of GST |
| Accepted Methods | Bank transfer (EFT), cheque, or other methods as agreed |
| Late Payment | Overdue amounts accrue interest at 2% per month after the due date |
| Recovery Costs | Client is liable for reasonable debt recovery costs including legal fees |
Non-Payment
If any invoice remains unpaid for more than 14 days after the due date, we reserve the right to suspend services until the outstanding amount is settled. Suspension does not relieve the Client of any obligation to pay outstanding invoices.
Disputed Invoices
If you dispute any portion of an invoice, notify us in writing within 7 days of the invoice date, specifying the amount and grounds for the dispute. Undisputed portions remain payable by the due date.
Client Obligations
To enable us to deliver services safely and to the agreed standard, you agree to:
- Provide safe access — ensure unobstructed access to all areas in the agreed scope at scheduled service times
- Notify hazards — inform us of any known hazards, restricted areas or special requirements before each service visit
- Provide accurate information — ensure facility details provided during quoting are accurate and current
- Notify us of changes — inform us of any changes to your facility, schedule or requirements with reasonable notice
- Regulatory compliance — maintain compliance with all applicable childcare regulations independently. Our services support but do not guarantee your NQS compliance outcomes.
- Respect for our staff — treat our team with respect and ensure a safe working environment. We may remove staff from any site where they experience harassment or unsafe conditions.
- Secure valuables — secure any valuables, fragile items or sensitive documents before service visits. We are not responsible for items left unsecured.
Cancellation & Rescheduling
Cancellation by Client
- 48+ hours notice — no charge, service rescheduled at no cost
- 24–48 hours notice — 50% of the scheduled service fee is payable
- Less than 24 hours notice — 100% of the scheduled service fee is payable
- No access / locked out — 100% of the scheduled service fee is payable
Cancellation by Us
We may cancel or reschedule in circumstances beyond our reasonable control — including severe weather, staff illness or emergencies. We will notify you as soon as practicable and reschedule at no additional charge.
Termination of Ongoing Agreements
Either party may terminate an ongoing agreement by providing a minimum of 30 days' written notice. All services delivered and invoices issued up to the termination date remain payable.
Cancellation fees apply to all services including term break deep cleans and infection control responses, unless cancelled with at least 48 hours notice.
Service Standards & Complaints
Our Commitment
We are committed to delivering services that meet or exceed the agreed scope and align with NHMRC Staying Healthy guidelines and NQS Quality Area 2 requirements. All staff hold current Working With Children Checks and are trained in childcare-specific cleaning procedures.
Re-Service Guarantee
If you are unsatisfied with any aspect of our service, notify us in writing within 24 hours of completion. We will investigate and, where the issue is within our reasonable control, re-service the affected areas at no charge within 48 hours of notification.
Limitations
Our re-service guarantee does not apply where:
- The facility was used or re-contaminated after our service was completed
- The complaint is not reported within the 24-hour window
- The issue arises from conditions outside the agreed scope of work
- The issue results from the Client's failure to meet their obligations under Section 6
Limitation of Liability & Indemnity
Limitation of Liability
To the maximum extent permitted by applicable Australian law, our total liability in connection with any services is limited to the total fees paid by you for the specific service giving rise to the claim in the 3-month period immediately preceding the claim.
We exclude all liability for:
- Indirect, consequential, special or punitive loss or damage
- Loss of revenue, profit or business opportunity
- Loss of data or records
- Damage caused by pre-existing conditions (e.g. existing stains, worn materials)
- Any NQS assessment outcome or regulatory decision by ACECQA or any other authority
Australian Consumer Law
Nothing in these terms excludes any right or remedy implied or imposed by the Australian Consumer Law (ACL) that cannot lawfully be excluded. Where the ACL applies and we fail to comply with a consumer guarantee, our liability is limited at our election to re-supplying the services or paying the cost of re-supply.
Indemnity
You agree to indemnify and hold us harmless from any claim, loss, damage or expense (including legal costs) arising from your breach of these terms, your negligence or your failure to provide a safe working environment for our staff.
Insurance
Golden Star Childcare Cleaning maintains the following insurance coverage:
- Public Liability Insurance: $20,000,000 per occurrence
- Professional Indemnity Insurance: As required by our business operations
- Workers Compensation Insurance: As required by Victorian law for all employees
Certificates of currency are available on request — email [email protected].
Our $20M public liability insurance covers damage or injury caused by our services at your facility. Any claims must be reported to us in writing within 48 hours of the incident.
Intellectual Property
All content on our website (goldenstarchildcareclean.com.au), including text, images, logos, cleaning procedures, compliance templates and other materials, is the intellectual property of Golden Star Childcare Cleaning or its licensors.
You may not reproduce, distribute, modify or commercially exploit any of our intellectual property without prior written consent. Any cleaning procedures, checklists or templates provided as part of our services are for your use only and may not be shared with or sold to third parties.
Confidentiality
Both parties agree to keep confidential any information received from the other party that is reasonably identifiable as confidential, including:
- Pricing, quotes and service agreements
- Facility layouts, access codes and security arrangements
- Staff information and personnel records
- Business processes, procedures and systems
- Client lists and contact details
These obligations do not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law. Confidentiality obligations survive termination of any service agreement for 2 years.
Termination
Termination for Convenience
Either party may terminate an ongoing service agreement by providing 30 days' written notice. All services performed and invoices issued prior to the termination date remain payable.
Termination for Cause
We may terminate this Agreement immediately and without notice if:
- You fail to pay any invoice within 30 days of the due date
- You commit a material breach not remedied within 7 days of written notice
- You become insolvent, enter administration or are wound up
- You or your staff create an unsafe working environment for our team
Effect of Termination
Upon termination, all outstanding invoices become immediately due and payable. We will retain documentation required by law and handle confidential information in accordance with Section 12.
Dispute Resolution
In the event of a dispute, the following process applies:
- Direct negotiation — the disputing party notifies the other in writing. Both parties negotiate in good faith to resolve within 14 days of notice.
- Mediation — if unresolved, either party may refer the matter to a mutually agreed mediator, or one appointed by the Victorian Bar Association. Mediation costs are shared equally unless otherwise agreed.
- Legal proceedings — if mediation fails, either party may pursue legal proceedings in the appropriate courts of Victoria, Australia.
Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.
These Terms & Conditions are governed by the laws of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the Victorian courts.
General Provisions
- Entire Agreement: These terms, together with any applicable Quote or Service Agreement, constitute the entire agreement and supersede all prior representations and understandings.
- Severability: If any provision is found invalid or unenforceable, it will be severed and the remaining provisions continue in full force.
- Waiver: A failure or delay by either party to exercise any right does not constitute a waiver of that right.
- Assignment: You may not assign your rights or obligations without our prior written consent. We may assign to a related entity or successor with notice to you.
- Force Majeure: Neither party is liable for delay or failure due to causes beyond their reasonable control, including natural disasters, pandemic, government directives or severe weather events.
- Notices: All notices must be in writing and delivered by email or post to the contact details specified in any Service Agreement or as notified from time to time.
- Governing Law: These terms are governed by the laws of Victoria, Australia.
Contact Us
For any questions about these Terms & Conditions or to request insurance certificates, please contact us:
Policy Updates: We may update these Terms & Conditions from time to time. The current version is always available at goldenstarchildcareclean.com.au/terms/. Continued engagement of our services constitutes acceptance of any updated terms.
Ready to Engage Our Services?
Get in touch for a free, no-obligation quote. We serve 25 Melbourne suburbs with NQS-compliant childcare cleaning.
